CloudBees Jenkins X Distribution support policies


CloudBees Jenkins X Distribution support policies

This page details the support policies specific to CloudBees Jenkins X Distribution support.

You can view the full CloudBees Support terms and conditions at CloudBees support terms and conditions.

How to get support

  1. Submit a Support Request through the Support portal.

  2. In the Support Request, specify an offering of CloudBees Jenkins X Distribution support.

  3. Provide any additional requested information.

What you should expect next

After you submit a support issue, here’s what should happen next:

  1. You’ll receive an automated email indicating that CloudBees has received your support request.

  2. Depending on the priority level of your issue, you’ll be contacted by a CloudBees employee within the target response time.