This page details the support policies specific to DevOptics.
DevOptics is composed of several Jenkins plugins and a SaaS application:
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DevOptics SaaS
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DevOptics plugins (installed locally)
Support for DevOptics encompasses the following:
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Bug and security fixes are subject to a risk assessment by the CloudBees engineering team and/or community contributors when a bug is found in an open-source component.
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Features and suggestions
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Suggestions on new features are subject to an evaluation against the product roadmap by CloudBees product managers and a risk assessment by CloudBees engineers.
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New features in the SaaS service will be available automatically.
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New features may require updated DevOptics plugins.
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Compatibility and upgrades
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Customers on CloudBees CI or CloudBees Jenkins Platform are expected to keep DevOptics plugins up to date with the current versions defined in the CloudBees Assurance Program (CAP).
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For DevOptics customers running Jenkins LTS, CloudBees endeavors to maintain compatibility with the most recent Jenkins LTS release.
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Support for DevOptics does not encompass the following:
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CloudBees does not provide patches on a release. Customers are expected to move to the latest release that contains the fix.
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Jenkins support - Please refer to the specific support policy of your respective product (CloudBees CI or CloudBees Jenkins Platform) for details.
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Plugin support - DevOptics support is limited to the plugins required for DevOptics. Support for all other plugins is provided via the CloudBees Assurance Program (CAP) that is included in your subscription.
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Professional Services.
You can view the full CloudBees Support terms and conditions at CloudBees support terms and conditions.
How to get support
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Submit a Support Request through the Support portal.
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In the Support Request, specify an offering of DevOptics.
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Provide any additional requested information.
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Attach the Support Bundle you generated in the first step.
What you should expect next
After you submit a support issue, here’s what should happen next:
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You’ll receive an automated email indicating that CloudBees has received your support request.
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Depending on the priority level of your issue, you’ll be contacted by a CloudBees employee within the target response time.